If you are not fully satisfied with your purchase, you may return it within 7 days of receiving the delivery for a refund of 100% of the Product Value (minus non-refundable third-party transaction or gateway fees). To qualify, the item must be in its original, undamaged condition, accompanied by all required documentation, and the seal tag must remain intact. This policy applies exclusively to official website purchases.
You have 7 calendar days from the date of receiving your delivery to initiate a return.
To return an item, please contact our Customer Support Representative (CSR) via WhatsApp at +923167067088. Our CSR will guide you through the process, which includes securely packing the product, sharing a short video of the packing process with us, and sending the package back via courier. After receiving the item, we will conduct a quality check (QC) before processing your refund.
Yes, customers are responsible for all shipping and handling costs associated with returning an item.
For returns requested beyond 7 calendar days, please refer to our Guaranteed Buyback Policy, which allows you to trade in your gold items under specific valuation terms.
Once we receive the item, our Quality Check (QC) takes up to 2 business days. If it passes QC, your refund will be processed within 3 business days. In total, the entire process may take up to 5 business days from the time we receive your return.
You may exchange an item within 14 days of purchase. Simply contact our CSR, who will assist you. Please note that each purchase is eligible for a single exchange only, and partial exchanges of multi-piece ornaments are not permitted. Any original transaction or payment gateway fees are non-refundable and will be deducted from the exchange value.
You have 14 days from the date of purchase to exchange an item for 100% of its Product Value (minus third-party fees).
Yes, you can select an item of any value. If the new item costs more, you will need to pay the difference. If it costs less, Gold Bank® will refund the balance to you.
To initiate an exchange, contact our CSR via WhatsApp. They will confirm the availability and price of the new item you choose, guide you through the shipping process, and update you at each step.
If the item does not pass our quality check (e.g., the seal is broken, the product is altered, or stones are damaged), the return or exchange will be rejected.
At Gold Bank, we prioritise transparency in every transaction. Each piece of jewellery displayed includes an accurate and detailed price breakdown, clearly indicating the gold weight, stone weight, net weight, stone charge, and making charge. This information is also documented on the invoice, which serves as the key document proving ownership of your product.
Every item is priced based on the live gold rate at the time of purchase, combined with stone charges and making charges. All these components are clearly listed on your invoice.
Yes, every purchase comes with a detailed invoice that serves as proof of ownership and documents all components of the item's value.
Yes, all jewellery purchased from Gold Bank comes with Complimentary Lifetime Maintenance, which is strictly limited to professional cleaning and polishing.
While routine polishing and cleaning are complimentary, damage from wear and tear, accidents, or misuse — including resizing or replacing lost stones — is not included. Repairs for these issues are available at a nominal cost based on our Quality Department's assessment.
We recommend bringing your jewellery in for maintenance whenever you feel it requires attention, such as if it has lost its natural shine.
Yes, we offer repair services for damaged jewellery. Fees are nominal and will be determined based on the specific assessment of the damage by our Quality Department.
Yes! Under our 0% Deduction Jewellery Exchange Policy, you may exchange your jewellery beyond 14 days — including months or even years later. The original item is valued at its invoice price, and the new item is priced at the prevailing gold rate.
No. Under this policy, there is 0% deduction on the original item's invoice value. You receive the full invoice amount toward your new purchase, with the new item priced at the current gold rate.
Product images are for illustrative purposes. Actual item colours, textures, and finishes may vary slightly due to photography lighting and screen display settings.
If you feel the product significantly differs from what was shown, please contact our Customer Support team via WhatsApp at +923167067088 within 24 hours of delivery with photos for review.
Yes, you can cancel your order anytime before it is dispatched. Your refund will be issued within 3 business days, minus any non-refundable third-party transaction fees.
If you cancel before shipping, the only deduction will be the non-refundable third-party transaction fees (such as credit card processing or payment gateway fees) that were charged by the financial providers during your original transaction.
If your order has already been dispatched, it cannot be cancelled mid-transit. You will need to receive the package and follow our standard 7-Day Easy Return Policy, which includes covering the return shipping costs.
Your personal information is used solely to process your orders, communicate updates, and improve your shopping experience. We do not sell or share your data with third parties for marketing purposes.
Yes. All payment transactions are processed through secure, encrypted payment gateways. Gold Bank does not store your card or banking details on our servers.
Refunds are processed directly to the same payment method or bank account that was used for the original payment. No exceptions to this policy are allowed for security reasons.
Yes, Gold Bank offers free complimentary shipping on all domestic orders. We ensure each item is carefully packaged in tamper-proof packaging to protect it throughout transit.
We typically dispatch all orders within 24 hours of receiving them. Delivery times may vary depending on your location, but our team will keep you updated on the status of your shipment every step of the way.
Once your order has shipped, you will receive a tracking number. You can use this number to track the delivery status on our website or by contacting our Customer Support Representatives via WhatsApp at +923167067088.
If there is any issue with your shipment, such as damage or missing items, please contact our Customer Support Department immediately within 24 hours of delivery. A continuous unboxing video (starting from the intact package seal) is mandatory to process any damage or shortage claims.
