Yes, Gold Bank offers free complimentary shipping on all domestic orders. We ensure each item is carefully packaged in tamper-proof packaging to protect it throughout transit and provide you with a worry-free shopping experience.

We typically dispatch all orders within 24 hours of receiving them. Delivery times may vary depending on your location, but our team will keep you updated on the status of your shipment every step of the way.

If you are not fully satisfied with your purchase, you may return it within 7 days of receiving the delivery for a refund of 100% of the Product Value (minus non-refundable third-party transaction or gateway fees). The item must be in its original, undamaged condition, accompanied by all required documentation, and the seal tag must remain intact.

You may exchange an item within 14 days of purchase. Each purchase is eligible for a single exchange only. Under our 0% Deduction Jewellery Exchange Policy, you may also exchange beyond 14 days — including months or years later — where the original item is valued at its invoice price and the new item at the prevailing gold rate.

Yes, all jewellery purchased from Gold Bank comes with Complimentary Lifetime Maintenance, strictly limited to professional cleaning and polishing. Damage from wear and tear, accidents, or misuse is not included but repair services are available at a nominal cost.

You can contact our Customer Support team via WhatsApp at +923167067088 or through our website. Our team is always ready to assist you with any issues related to your order or purchase.